Seeing a message that an account is suspended can be frustrating. Account security reviews occur regularly to protect member balances and keep the platform fair and secure for everyone.
An account may be suspended for reasons including, but not limited to:
- Operating more than one account
- Search or click patterns that violate the Terms of Use
- Using bots, scripts, or automated software
- Posting content or instructions that encourage policy violations
- Posting inappropriate content on official social media channels or community blogs
How To Restore Your Account Access
If an account was suspended in error, several options are available to verify ownership and restore access.
The following options appear after attempting to log in
Option 1: Complete Identity Verification (Fastest)
If an identity verification link appears, account access can be restored immediately through secure identity verification:
- Click the verification link on the screen.
- Complete the quick photo ID check using a smartphone or webcam.
- Upon successful verification, account access is restored automatically.
Option 2: Submit an Account Inquiry
If automated verification is unavailable, submit an Account Inquiry. A support specialist will review the account details and follow up via email.
For more details regarding account guidelines, please review the Terms of Use.